The bridemaid's dress was out of stock/discontinued and the store refused to provide a refund even though it was purchased with cash and West Edmonton Mall Gift Card. The purchaser pays a fee for West Edmonton Mall Mastercard gift cards, they start reducing the amount on the card if not used for 6 months, and the Ethos Bridal WEM store will not give a refund-- they say because it was a WEM Mastercard the refund has to come from head office.

I am not impressed with the service of ETHOS bridal or WEM guest services.